Shipping policy
Last updated: 13 August 2026
We want getting your Cocinaworks order to be simple and straightforward. This policy explains where we deliver, shipping costs, expected delivery times and what happens if there is a problem with your delivery.
For shipping or delivery questions, contact us at cocinaworks@gmail.com.
Where we ship
Cocinaworks currently ships Australia-wide using Australia Post.
We do not currently ship outside Australia.
We accept delivery to PO Boxes and Parcel Lockers where supported by Australia Post and suitable for the size of the parcel. Some bulky or oversized products may not be eligible for delivery to these locations.
Shipping costs
Standard shipping is $9.95 Australia-wide.
We offer free standard shipping on orders of $100 or more, calculated on the value of the products after any discounts have been applied.
Different shipping charges may apply to bulky or oversized products. See Bulky and Oversized Products below.
Any shipping charge that applies to your order will be shown at checkout before you complete your purchase.
We do not currently offer an express shipping service.
Processing and dispatch
Orders are normally packed and dispatched within 1–2 business days after payment has been successfully processed.
Orders placed on weekends or public holidays will be processed from the next business day.
During particularly busy periods, such as major promotions or the weeks leading up to Christmas, dispatch may take slightly longer. If we become aware of a significant delay affecting your order, we will let you know.
Estimated delivery times
Standard delivery normally takes approximately 5–10 business days after dispatch.
Regional and remote areas may take longer.
Delivery times are estimates provided based on the Australia Post delivery network and are not guaranteed. Factors outside Cocinaworks' direct control, including weather, network disruptions and delivery conditions in regional or remote areas, may affect delivery times.
Tracking your order
Once your order has been dispatched, we will send tracking information to the email address provided with your order.
Tracking information may take a short time to update after dispatch.
If your order has passed its expected delivery timeframe or the tracking does not appear to be progressing, contact us at cocinaworks@gmail.com.
Authority to Leave / Safe Drop
Where available, you may choose or authorise Authority to Leave / Safe Drop for your delivery.
If you authorise Australia Post to leave your parcel without a signature, the parcel is left at your risk once Australia Post records it as delivered in accordance with that authority.
Cocinaworks is not responsible for loss, theft or damage that occurs after the parcel has been delivered in accordance with your Authority to Leave instructions.
This does not affect your rights if the parcel was not delivered in accordance with your instructions, or if the product was damaged in transit, faulty, incorrect or otherwise covered by the Australian Consumer Law.
Missed deliveries
If a parcel cannot be safely delivered or left at the delivery address, Australia Post may provide instructions for collection or redelivery.
Please follow the instructions provided by Australia Post to collect or arrange redelivery of your parcel.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order.
If you notice an error before your order has been dispatched, contact cocinaworks@gmail.com as soon as possible and we will try to update the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If an order is returned to us because an incorrect or incomplete address was supplied, you may choose to:
- have the order sent again and pay the applicable new shipping charge; or
- receive a refund for the returned products, excluding the original shipping charge.
Delayed or lost orders
If your order appears to be significantly delayed, contact us at cocinaworks@gmail.com and we will assist with the delivery enquiry.
If Australia Post confirms that a parcel has been lost in transit, you may choose either:
- a replacement, subject to product availability; or
- a full refund for the lost order.
Products damaged during delivery
If your order arrives damaged, please contact cocinaworks@gmail.com as soon as reasonably possible.
Please provide your order details and, where helpful, photographs of the product and packaging so we can assess what has happened.
We will arrange an appropriate remedy, which may include a replacement or refund.
Where a damaged product needs to be returned, Cocinaworks will cover the reasonable cost of return postage.
For further information, please see our Returns & Refunds Policy.
Bulky and Oversized Products
Some larger or heavier products may be classified as bulky or oversized. This may include larger cookware, cookware sets, stainless-steel bowl sets or other products where parcel size or weight results in higher delivery costs.
Bulky or oversized products may have a different shipping charge from our standard flat-rate shipping.
Our standard $9.95 shipping rate and free standard shipping on orders of $100 or more may not apply to bulky or oversized products.
Where a different shipping charge applies:
- the product will be identified as bulky or oversized where practical;
- the applicable shipping cost will be shown at checkout before you pay; and
- the shipping cost may vary depending on the size and weight of the order and the delivery location.
Orders containing both standard and bulky products may also attract a different shipping charge, which will be shown at checkout.
Bulky or oversized products may take longer to dispatch or deliver than standard parcels. Where this applies, we will provide the relevant information at checkout or with your order.
Australian Consumer Law
Nothing in this Shipping & Delivery Policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Questions about shipping or delivery
For shipping, tracking or delivery enquiries, contact us at: cocinaworks@gmail.com