Privacy policy
Last updated: 13 August 2026
At Cocinaworks, we respect your privacy and want to be clear about how we handle your personal information.
This Privacy Policy explains what information we collect when you visit or shop with us, why we use it, who we may share it with, and how you can contact us about your information.
What information we collect
Depending on how you interact with Cocinaworks, we may collect:
- your name;
- email address and phone number;
- billing and delivery address;
- order and transaction information;
- information you provide when contacting us;
- information about how you use our website, including device, browser, IP address and cookie information; and
- your marketing preferences.
You do not need to create a Cocinaworks account to make a purchase.
Payments are processed through Shopify and the payment providers available at checkout. Cocinaworks does not use your payment details for purposes unrelated to processing your transaction.
Why we use your information
We use personal information where reasonably necessary to:
- process and deliver your orders;
- process payments, returns and refunds;
- communicate with you about your order;
- provide customer support;
- operate and improve our website;
- help prevent fraud and protect our store and customers;
- understand how customers use our website;
- send marketing communications where you have chosen to receive them; and
- meet legal, tax, accounting and record-keeping requirements.
Who we share information with
We share personal information only where reasonably necessary to operate Cocinaworks, provide your order or comply with the law.
This may include:
- Shopify, which hosts and supports our online store;
- payment providers;
- delivery and courier providers;
- technology and website service providers;
- analytics or marketing providers where we use them; and
- professional advisers, regulators or authorities where required by law.
We do not sell customer contact information to third parties.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information when you visit our website or make a purchase so it can provide the services required to operate our store, checkout and payments.
You can learn more about Shopify's privacy practices through Shopify's own Privacy Policy.
Cookies and website analytics
Our website uses cookies and similar technologies to help the store work properly, remember preferences and understand how visitors use the website.
We may use website analytics and marketing tools to help us understand our customers and improve Cocinaworks. If we introduce additional tools that materially change how personal information is collected or used, we will update this Privacy Policy as appropriate.
You can control certain cookies through your browser settings and any privacy controls made available through our website.
Marketing communications
We will only send promotional emails where you have chosen to receive marketing from Cocinaworks.
You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting cocinaworks@gmail.com.
We currently do not send promotional SMS messages.
Unsubscribing from marketing will not stop important service messages relating to your orders, delivery, returns or other transactions with Cocinaworks.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, modification or disclosure.
However, no method of storing or transmitting information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, tax, accounting, transaction and dispute-resolution requirements.
Accessing, correcting or deleting your information
You can contact us if you would like to:
- ask about personal information we hold about you;
- request correction of information that is inaccurate; or
- request deletion of personal information where appropriate.
Some information may need to be retained for legal, tax, transaction, fraud-prevention or record-keeping purposes.
To make a request, email cocinaworks@gmail.com.
Overseas processing
Shopify and some of the service providers used to operate our online store may process or store personal information outside Australia, including in Canada and the United States.
Where we introduce other service providers that involve overseas handling of personal information, we will update our privacy information where appropriate.
Privacy questions and complaints
If you have a question or concern about how Cocinaworks handles your personal information, please contact us at:
We aim to respond to privacy enquiries and complaints within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website services or legal obligations.
The current version will always be published on our website with the date it was last updated.